Terms of Use

Last updated: December 01, 2025.

  1. Welcome to the Goose Creek Candles, LLC website and mobile application (collectively referred to as the “Site”). Goose Creek Candles, LLC may hereafter be referred to as “Goose Creek,” “we,” “our,” or “us”. The Site is currently being provided free-of-charge to you, subject to your acceptance of our Terms of Use and Privacy Policy (collectively referred to as our “Terms and Conditions”). By accessing this Site, you agree to our Terms and Conditions. We reserve the right to change and revise these Terms and Conditions from time to time as we see fit and without prior notice. If you violate the terms of this Agreement, you will have your access canceled and you may be permanently banned from using the Site. You should check these terms and conditions periodically. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.
  2. Using the Site constitutes your acceptance of both our Terms of Use and Privacy Policy (“Terms and Conditions”), whether you have read them or not.   We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.
  3. PLEASE TAKE NOTICE:
  4. READ THIS ENTIRE AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AND PURCHASE OF ANY PRODUCTS FROM OUR COMPANY. A REFERENCE TO “TERMS AND CONDITIONS,” ANYWHERE IN THIS DOCUMENT SHALL BE INTERPRETED TO INCLUDE THIS TERMS OF USE AND OUR PRIVACY POLICY.
  5. THIS AGREEMENT CONTAINS A MANDATORY DISPUTE RESOLUTION PROVISION AND ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS. THIS ARBITRATION AGREEMENT REQUIRES THAT DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATION OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN A COURT PROCEEDING. PLEASE REVIEW THOSE SECTIONS CAREFULLY.
  6. Use of the Site: You agree to use the Site only for lawful purposes and in accordance with these Terms. You are prohibited from using the Site in any manner that violates any applicable federal, state, local, or international law or regulation.
  7. Privacy Policy: Please review our Privacy Policy for more information about how your information is used while using our site or ordering from
  8. Intellectual Property Rights:  
  9. By accessing the Site, you acknowledge that it contains graphics, code, information, data, software, photographs, videos, typefaces, music, sounds, and/or other material that are protected by copyrights, trademarks, trade secrets, or other proprietary or intellectual property rights, and that rights are valid and protected in all forms existing now or yet to be developed. Permission is granted to electronically copy and print hard copies of pages from these websites solely for personal, non-commercial purposes related to the placement of an order.
  10. Limited License: Goose Creek grants you a limited, non-exclusive, revocable license to access and use the Site for personal, non-commercial purposes. You may not modify, copy, distribute, or exploit any part of the Site without prior written consent from Goose Creek.
  11. Disclaimer of Warranties: The Site is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. The Site may contain errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information, including pricing, at any time without prior notice. Further, we reserve the right to refuse or cancel any orders at our discretion, including those containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the rejected purchase and your order is canceled, we shall promptly issue a credit to your credit card. We apologize for any inconvenience.
  12. Limitations of Liability:
  13. ALL CONTENT ON THE SITE IS PROVIDED “AS IS” AND ALL USE OF THE SITE IS AT YOUR OWN RISK. Neither our company nor any of our vendors or suppliers warrant the accuracy, integrity, or completeness of any content provided on the Site. Further, the Site is applicable for use in the United States alone.
  14. Under no circumstances shall we or our vendors or suppliers be liable for any damages that result from the use of or inability to use the Site, including but not limited to mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, any failure of performance, communications failure, theft, destruction or unauthorized access to goosecreekcandle.com records, programs or services. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the Site.
  15. IF YOU ARE DISSATISFIED WITH THE SITE AND THE CONTENT THEREON, OR ANY OF THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SITE. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
  16. Governing Law, Subject Matter and Personal Jurisdiction, and Dispute Resolution:
  17. By accessing the Site or agreeing to Messaging, you agree to be subject to the Terms and Conditions, and all applicable laws, as governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions. You also consent to the personal jurisdiction of a court of competent jurisdiction in the Commonwealth of Kentucky.
  18. Except for claims Goose Creek may bring against any you for violations of Section 4 (Use of Site), Section 6 (Intellectual Property Rights), or Section 9 (Accessing the Site), all disputes will be resolved per Sections 17.3 and following.
  19. In the interest of resolving disputes between you and Goose Creek in the most expedient and cost-effective manner, you agree that any dispute arising out of or in any way related to our Terms and Conditions will be resolved by binding arbitration before the American Arbitration Association in the State of Kentucky. Arbitration uses a neutral arbitrator instead of a judge or jury, which may allow for more limited discovery than in court and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award.
  20. YOU MAY BRING CLAIMS AGAINST US ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Goose Creek agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
  1. Fees: If you commence arbitration in accordance with these Terms, and subject to the exceptions below, Goose Creek will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance- based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules.
  2. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Goose Creek for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules.
  3. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and Goose Creek agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or Goose Creek made within 14 days of the arbitrator’s ruling on the merits.
  4. Severability: If an arbitrator decides that any provision of our Terms and Conditions is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder shall remain in full force and effect.
  5. Miscellaneous:  
  6. Entire Agreement. The Terms and Conditions constitute the entire agreement between you and Goose Creek Candle with respect to the Site and Messaging. The Terms and Conditions supersede all prior communications and proposals, whether electronic, oral or written between you and Goose Creek Candle with respect to the Site and Messaging.
  7. Modification of Agreement. No modification of our Terms and Conditions shall be effective unless done so by Goose Creek Candle or its representative.  
  8. Severability. If any provision of our Terms and Conditions is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder shall remain in full force and effect.
  9. Reservation of Rights: We reserve all rights not expressly granted to you.
  10. No Waiver: Our failure to exercise or enforce any right or provision of our Terms and Conditions will not constitute a waiver of such right or provision.
  11. Assignment: You may not assign our Terms and Conditions or any rights or obligations hereunder without our prior written approval and any such attempted assignment will be void. We reserve the right to freely assign these terms and the rights and obligations hereunder, to any third party without notice or consent, including in connection with a merger, acquisition, or sale of assets by Goose Creek, by operation of law or otherwise. Subject to the foregoing, our Terms and Conditions will be binding upon and inure to the benefit of the parties hereto, their successors and permitted assigns.
  12. No Rights in Third Parties: Subject to 18.6 and other such provisions, nothing expressed or referred to in our Terms and Conditions will be construed to give any individual or entity other than the parties to these terms any legal or equitable right, remedy or claim under or with respect to these terms or any provision of this Agreement.
  13. Survival: Upon termination of your use of our Site or Messaging or termination of our Terms and Conditions for any reason, the following sections will survive
  14. Updating our Terms and Conditions:
  15. Goose Creek may need to update our Terms and Conditions from time to time, and reserves the right to make such updates, so we encourage you to check them periodically for updates.
  16. Goose Creek will attempt to provide you with reasonable advance notice of any changes that materially adversely affect your use of our Site and Messaging sending an email, providing notice through Goose Creek Customer Service, or by similar means. However, if Goose Creek needs to make changes to our Terms and Conditions for legal, regulatory, fraud and abuse prevention, or security reasons, Goose Creek may make those changes with immediate and effect and without notice, even if those changes may materially affect your experience.
  17. By continuing any access or use of our Site and/or Messaging or interacting with Goose Creek after notice of any update to our Terms and Conditions or after we post such updated Terms and Conditions, you agree to be bound by the Terms and Conditions, as amended.
  18. If you do not agree to the amended Terms and Conditions, your sole and exclusive remedy is to terminate your use of our Site and/or Messaging.
  19. Any new features, services or tools which are added to our Site or Messaging will also be subject to these Terms and Conditions, unless indicated otherwise.
  1. Customer Care: If you are experiencing any problems, please visitand submit the form with details about your problem or your request for support, or email us  
  2. Contact Information: If you have any questions about our Terms and Conditions, please contact
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